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FAQs

General Questions

How much does an appointment cost?

What is the best way to contact you?

Where are you located? Where can I park?

How do I pay for an appointment?

I have a Health Care Card (or another concession card). How do I use it?

How do I cancel an appointment?

What is a Clinical Psychologist?

Referrals & Medicare

Do I need a referral?

How do I get a referral?

Is my referral letter valid? How do I check?

How much is the rebate when using a referral?

How do I give you my referral?

Can I use a referral addressed to a different psychologist?

When does my referral end?

What do I do when my referral ends?

I’ve heard that Medicare has reduced the number of appointments they will cover in 2023. What does this mean for me?

Types of Referrals

What type of referral do I have?

What is a Mental Health Care Plan and how does it work?

What is an Eating Disorder Treatment Plan and how does it work?

What is a Chronic Disease Management Plan and how does it work?

Other Insurance & Funding

Can I use my private health insurance to pay?

Can I use my NDIS funding?

Can I use another type of funding?

Telehealth

How do I join my telehealth appointment?

Can I use my referral / insurance to get a rebate for telehealth appointments?