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Practice Policies

Please review our practice policies. In particular, we would like to draw your attention to the following:

Cancellation Policy

Appointment cancellations with less than 24 hours notice will be charged the full appointment fee.

Payment Policy

Please pay promptly following each appointment. If you are having difficulty paying for an appointment, please contact us. If an invoice remains unpaid after 10 days, and you have not contacted us, we may cancel your future appointments

Referral Policy

If you are using a Medicare referral, we try our utmost to keep you informed about the status of your referral and when you will need a new one. At any time, you can use our website to obtain a report on your referral status.

If you have a valid referral, we will lodge a claim with Medicare on your behalf after receiving payment in full for your appointment. Medicare will then pay you a rebate, which typically takes one to two business days to arrive in your bank account.

Ultimately, ensuring that you have a valid referral is your responsibility – but we will help as much as we can.

Confidentiality Policy

As part of providing mental health services to you, we need to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other clinically relevant information.

Your personal information is gathered as part of your assessment and treatment, is kept securely and, in the interests of your privacy, used only by your practitioner and the authorised personnel of the practice (as necessary). Your personal information is retained in order to document what happens during sessions, and enables the practitioner to provide a relevant and informed service to you.

You are entitled to access your personal information kept on file at any time. Should you wish to see the information kept on your client records, please discuss this with your practitioner.

We will never share your information without your express consent, except under the following circumstances:

  • There are concerns about your immediate safety or the safety of others
  • Your information is subpoenaed by a court of law, or disclosure of your information is otherwise mandated by law.
  • In cases of abuse, ongoing domestic violence, or neglect of a vulnerable person i.e. children, people with a disability or the elderly.
  • If you are using a Medicare referral, we must periodically communicate with your referring doctor to update them on your mental health.
  • If you are under 16, some information may be shared with your legal guardian. The specifics of this will be discussed during your first appointment.
  • Your practitioner may consult with a colleague or supervisor regarding your case; in this case, your identity will be kept anonymous.

We may contact Medicare to enquire about your Medicare claims or your eligibility for Medicare services as relevant to our services.